Privacy and Cookie Policy

Below you can find detailed information about Energie Vertrieb Deutschland processing of personal data and our use of cookies on the website. The website is operated and owned by Energi Danmark A/S, Tangen 29, 8200 Aarhus N, Denmark, CVR no. 17225898. The Privacy and Cookie Policy is updated regularly.

If you have any questions regarding the information below, please contact Energie Vertrieb Deutschland EVD GmbH:

Energie Vertrieb Deutschland EVD GmbH
gdpr@energiedeutschland.de
+49 8740 6510

1. Processing of Personal Data

Energie Vertrieb Deutschland processes personal data about you in various situations, such as when you use our website, contact our customer service, or enter into an agreement with us. In these cases, Energie Vertrieb Deutschland will generally act as the data controller.

We have implemented the necessary technical and organizational security measures to protect your data from accidental or unlawful destruction, loss, or degradation. Additionally, we ensure that your data is not disclosed to unauthorized parties, misused, or otherwise processed in violation of applicable laws or this Privacy and Cookie Policy.

All the information we receive is stored securely, and we conduct regular checks to ensure data is handled and processed responsibly.

1.1. What Personal Data We Process and For What Purpose

Depending on your relationship with us, we process your personal data in different ways and for various purposes. You can read more about this below.

1.1.1. When You Use Our Website

Purpose
When you visit our website, we collect information about your behavior to compile statistics on site usage. Additionally, we use cookies to improve the user experience.

Legal Basis
We rely on Article 6(1)(f) of the General Data Protection Regulation (GDPR) as the basis for processing your IP address, as Energie Vertrieb Deutschland has a legitimate interest in generating useful and accurate statistics on website usage, optimizing its operations, and improving marketing efforts on social media.

Types of Personal Data
We collect information about your visits to the website, including—but not limited to—data traffic, location data, and other communication data. Additionally, we record information about your smartphone, tablet, or computer, such as IP address, operating system, and browser type.

Retention Period
The duration for which cookies are stored may vary. Most cookies are automatically deleted after 12–24 months, but certain cookies, such as opt-out cookies, may be stored for up to 10 years unless you delete them manually. Note that cookies are renewed with each visit.

Recipients
We collaborate with selected data processors who perform specific tasks on our behalf. In this context, they gain access to your personal data but may only process it according to our instructions and solely for the purposes we have defined. Examples of such data processors include IT service providers.

1.1.2. When You Are or Wish to Become a Customer of Energie Vertrieb Deutschland

Purpose
When you are a customer of Energie Vertrieb Deutschland — or considering becoming one —we process a range of personal data to enter into and fulfill an agreement for the supply or purchase of electricity, services, or other products.

Legal Basis
We process this data as it is necessary to fulfill a contract, in accordance with GDPR Article 6(1)(b). If no customer agreement is entered into, the data is processed under Article 6(1)(f). Some data is kept due to a legal obligation, cf. Article 6(1)(c).

Types of Personal Data
Information necessary to maintain or enter into a contract includes, for example, KYC information, financial data such as annual reports, company name, name, address, email, and phone number.

Some of this information is obtained from third parties, such as public authorities, electricity suppliers, grid companies, credit rating agencies, and other publicly available sources. We may also process information about you received from affiliated companies listed on www.energidanmark.com.

Retention Period
Personal data will be deleted when it is no longer relevant. However, it may be necessary to retain data longer due to legal obligations or our legitimate interests. Credit assessments related to new customers are stored for 12 months before deletion. Information related to customer contracts is retained for 10 years after the end of the year in which the contract ended. Former customer data required by accounting laws is stored for 10 years after the relevant financial year, while other data is deleted after 18 months. Personal data collected in connection with a potential customer relationship that is not established is also deleted after 18 months.

Recipients
We collaborate with selected data processors who perform specific tasks on our behalf. They gain access to your personal data but may only process it in accordance with our instructions and solely for the purposes we have defined. Examples include IT service providers.

1.1.3. Newsletter  

Purpose 
To contact you with news, information, products or services that may be of interest to you, and where you have consented to being contacted for such purposes. 

Legal Basis 
We rely on consent as the legal basis for processing your personal data in accordance with Article 6(1)(a) of the GDPR. Your subscription to the newsletter is voluntary, and you may withdraw your consent at any time. 

Types of Personal Data 
Personal information necessary to maintain a subscription. 

Retention Period 
Personal data will be deleted when your consent is withdrawn.  

Recipients 
We collaborate with selected data processors who perform specific tasks on our behalf. They gain access to your personal data but may only process it in accordance with our instructions and solely for the purposes we have defined. Examples include IT service providers. 

1.1.4. If You Submit a Job Application

Purpose
In connection with the recruitment of new employees at Energie Vertrieb Deutschland we collect and process personal data as part of evaluating your application. This information is obtained from your application, CV, transcripts, attachments, social media searches, and other available sources, as well as possibly through references.

Legal Basis
The legal basis for this processing is GDPR Article 6(1)(b), as the processing of this information is necessary to enter into an employment contract. If no employment contract is concluded, the data is processed under the balancing of interests rule in Article 6(1)(f).

Personal data collected in connection with job postings, personality and logic tests, reference checks, and social media searches is also processed under the balancing of interests rule in GDPR Article 6(1)(f).

For certain positions at Energie Vertrieb Deutschland, it may be necessary to present a criminal record or undergo a background check upon receiving a job offer. This is done under Article 6(1)(c) or (f), depending on the nature of the position.

Types of Personal Data
We process the following general personal data about you, including name, contact details, date of birth, education, and information about previous employers and experiences. If invited to an interview, you may be asked to complete a personality and logic test, and the results will also be processed.

Sensitive or confidential information about you is generally not processed, as you should only submit necessary and relevant personal data when applying for a job at Energie Vertrieb Deutschland. If you nonetheless provide such information, it will be processed in accordance with applicable regulations.

It may become necessary to process information about criminal offenses if Energie Vertrieb Deutschland has a legitimate interest in doing so or if required by law. This will only occur in connection with potential employment.

Retention Period
We retain your personal data as long as necessary to fulfill the purposes described above. Your personal data will therefore be stored until the specific position is filled and the recruitment process is completed.

If you are offered a position at Energie Vertrieb Deutschland, your personal data will become part of your personnel file. If you are not hired, we retain your personal data for up to 6 months after the recruitment process ends, based on your consent under GDPR Article 6(1)(a). After this, the data will be deleted unless you choose to renew your consent.

In certain cases, Energie Vertrieb Deutschland may need to retain your personal data longer if necessary to establish, exercise, or defend legal claims. In such cases, processing is based on GDPR Article 6(1)(f).

1.1.5. Participation in Customer Interviews

Purpose
We conduct customer interviews to improve the customer experience and follow up on customer satisfaction surveys. These interviews are recorded to ensure that the information is preserved accurately and to enable precise transcription.

Legal Basis
We rely on Article 6(1)(f) of the General Data Protection Regulation (GDPR) as the legal basis for this processing, as Energie Vertrieb Deutschland has a legitimate interest in improving the customer experience, which also benefits the customer.

Types of Personal Data
In connection with customer interviews, we process a range of your contact details, including name, email, phone number, job title, etc.

Retention Period
Recorded customer interviews are generally deleted no later than three months after the recording has taken place to avoid unnecessary data accumulation, but they may be retained longer if necessary.

Recipients
We collaborate with selected data processors who perform specific tasks on our behalf. In this context, they gain access to your personal data but may only process it in accordance with our instructions and solely for the purposes we have defined. Examples of such data processors include IT service providers.

1.1.6. Recording of Phone Calls

Purpose
When you contact customer service, we process a range of personal data about you, and in some cases, we record your phone call. This is done to identify the reasons for customer inquiries and to improve our customer service. The recordings are also used for training and educating new employees. Additionally, AI may be used to analyze the recorded calls to compile statistics on the reasons for inquiries.

Types of Personal Data
In connection with customer calls, we process a range of your contact details, including name, email, phone number, job title, etc.

Retention Period
Recorded customer calls are generally deleted no later than three months after the recording has taken place to avoid unnecessary data accumulation, but they may be retained longer if necessary.

Recipients
We collaborate with selected data processors who perform specific tasks on our behalf. In this context, they gain access to your personal data but may only process it in accordance with our instructions and solely for the purposes we have defined. Examples of such data processors include IT service providers.

1.2. Who Do We Transfer and Disclose Personal Data To?

Energia Myynti Suomi discloses your personal data to the following categories of recipients in certain cases:

Suppliers who provide adequate security for the processing of personal data and with whom data processing agreements have been established.

Affiliated companies within the group, in accordance with applicable legislation and this Privacy and Cookie Policy.

Public authorities when required by law.

Actors within the energy sector if necessary or required by law or regulations issued under legal authority.

Other suppliers that you wish to switch to, as per your agreement.

Independent partners, such as debt collection agencies, law firms, etc.

1.3. Transfer of Personal Data to Countries Outside the EU/EEA

Your personal data is generally not transferred to third countries, but it may occur via our data processors. When transferring data to countries outside the EU/EEA, we ensure that an adequate level of protection is in place.

Transfers to third countries with adequate data protection do not require special approval. For transfers to countries that do not offer an adequate level of protection, we use legal frameworks such as the European Commission’s Standard Contractual Clauses or certification schemes like the EU-U.S. Data Privacy Framework.

If no appropriate safeguards are in place, transfers may occur based on specific conditions such as your consent, the performance of a contract, or necessary legal claims in accordance with Article 49(1) of the General Data Protection Regulation (GDPR).

1.4. Your Rights

Under the General Data Protection Regulation (GDPR), you have a number of rights regarding our processing of your personal data. If you wish to exercise these rights, please contact us.

Right of Access
You have the right to access the personal data we process about you, as well as receive additional information regarding the processing.

Right to Rectification
You have the right to have incorrect or incomplete information about you corrected.

Right to Erasure
In certain cases, you have the right to have your personal data deleted before our general deletion procedures take effect.

Right to Restriction of Processing
In certain cases, you have the right to restrict the processing of your personal data. If processing is restricted, we may only process your data—apart from storage—with your consent or for the establishment, exercise, or defense of legal claims, or to protect a person or important public interests.

Right to Object
In certain cases, you have the right to object to our processing of your personal data, including processing for direct marketing purposes.

Right to Data Portability
In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have these data transferred to another data controller without hindrance.

Right to Withdraw Consent
If our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the legality of processing carried out before the consent was withdrawn. If you wish to withdraw your consent, please contact us.

You can read more about your rights in the Federal Commissioner for Data Protection and Freedom of Information (BFDI) guidance on the rights of data subjects at www.bfdi.bund.de.

Complaint to the Federal Commissioner for Data Protection and Freedom of Information (BFDI)
If you are dissatisfied with how we process your personal data, you have the right to file a complaint with the Federal Commissioner for Data Protection and Freedom of Information (BFDI). You can find their contact information at www.bfdi.bund.de.

You are also welcome to contact Energie Vertrieb Deutschland at gdpr@energiedeutschland.de.

2. Cookie policy

2.1. What are cookies?

A cookie is a small text file that is stored on your device (computer, tablet, smartphone) when you visit a website. At Energie Vertrieb Deutschland, cookies are used to improve the user experience, target marketing efforts, and collect statistics on website usage.

2.2. Consent for the Use of Cookies

You must give consent regarding which cookies we are allowed to use. Therefore, when you first visit our website, a pop-up window will appear where you can select the cookies we may apply. Some cookies are necessary for the website to function properly and cannot be deselected.

You can withdraw your consent for the collection of cookies at any time. This can be done through your web browser settings.

2.3. Which Cookies are Used, Why and for How Long?

Energie Vertrieb Deutschland only uses external third-party cookies, which are listed below.

Neccessary Cookies:

Necessary cookies make the website functional by enabling basic features such as page navigation and access to secure areas. Without these cookies, the website would not function properly.

Name:	Supplier:	Purpose	Retention Period:	Type:
1.gif	Cookiebot	Used to count the number of visits on the website, which is necessary to optimize CMP’s product delivery.	The session	Pixel Tracker
CookieConsent	Cookiebot	Stores the user’s cookie consent status for the current domain.	1 year	HTTP Cookie
NSC_#	Edapi.mkbl.dk	Used to distribute traffic across multiple servers on the website to optimize response times.	1 day	HTTP Cookie
__cf_bm	Vimeo	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	1 day	HTTP Cookie
_cfuvid	Vimeo	This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators.	The session	HTTP Cookie

Statistics Cookies:

Statistics cookies are used by website owners to gain insight into how visitors use the site by collecting and sharing data anonymously.

Name:	Supplier:	Purpose:	Retention Period:	Type:
monsido	Monsido	Used to monitor the website’s performance for statistical purposes.	30 days	HTTP Cookie
(unnamed) [x2]	monsido.com og tr.lfeeder.com	Awaits.	The session	Pixel Tracker

Marketing Cookies:

Marketing cookies are used to track users across different websites. The purpose is to display ads that are tailored and relevant to the individual user, making them more valuable for both publishers and external advertisers.

Name:	Supplier:	Purpose:	Retention Period:	Type:
_lfa	lftracker.leadfeeder.com	Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.	1 year	HTTP Cookie
_lfa_test_cookie_stored [x2]	lftracker.leadfeeder.com	Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.	The session	HTTP Cookie
_lfa	sc.lfeeder.com	Used in connection with Account-Based Marketing (ABM). The cookie records data such as IP addresses, time spent on the website, and page requests. This is used to target marketing to a group of individuals from the same IP address. ABM is primarily used in B2B marketing.	Permanently	Local HTML Storage
_lfa_expiry	lftracker.leadfeeder.com	Contains the expiration date of the cookie with the same name.	Permanently	Local HTML Storage

2.4. How to Remove Cookies

You always have the option to refuse cookies on your computer by adjusting the settings in your browser. The location of these settings varies depending on the browser you use. However, be aware that certain functions on websites may not work properly if you choose to block cookies.

Most browsers also allow you to delete cookies, either collectively or individually. The process for doing this depends on the specific browser you are using. Remember that if you use multiple browsers, you need to delete cookies in all of them.